Conditions of Entry to the Garden Centre

Upon entry to our premises the following conditions apply to all customers & visitors:

CORONAVIRUS / COVID19 - updated 20th August 2021

Please do not enter our garden centre if you have, or suspect you have Coronavirus, or you have been in contact with someone who has Coronavirus; if you feel unwell or have an elevated temperature; if you have been in or near any current hotspot areas in the past 14 days; if you have returned from overseas within the last 14 days. During times of lockdown, as long as our garden centre is allowed to remain open, and you reside within the Ku Ring Gai LGA, you may visit, but we would encourage you to contact us beforehand so we can confirm that we have what you want in stock and have it ready for you when you arrive.

You should check in before entering the garden centre by scanning our QR code on your Smart Phone at our entrance gates. If you do not have a Smart Phone, please enter your details on the form at our sales desk. Face masks must be worn in both our garden centre and our gift shop. 

The use of the hand sanitisers that are available throughout the garden centre is encouraged. Maintain at least 1.5m between yourself, our staff & other customers. A maximum of 25 customers are allowed on our premises at any one time. 

Children in your care must be fully supervised at all times, especially around water features. Unaccompanied children are not allowed on the premises.

Running in any part of the garden centre is prohibited.

Children are not allowed in the room where plant health products are kept unless supervised.

Any item damaged by you or a child in your care must be paid for in full.

Your bags may be inspected before you leave the garden centre.

Video surveillance is used in the garden centre and images may be retained without your permission.

Smoking on these premises is prohibited.

All instructions and directions given by our staff must be followed.

Please ask for assistance when moving heavy items of stock.

Please use the handrails when using the steps.

We request you do not touch the water features.

Refunds on unwanted items are not given. However, at the owner’s discretion we can issue credit notes or exchange goods. Exclusions include plants, discounted items, sale and reduced items. Please refer to our full returns policy.

Photography is only allowed with permission of the owner.

Prices are subject to change without notice.

Delivery fees apply if you require this service. Please refer to our full delivery policy.

Dogs are prohibited from the garden centre without permission of the owners, Guide Dogs excepted. All dogs permitted into the garden centre must be restrained at all times.

Rudeness in any form will not be tolerated.